Q. What is the policy on returning Schylling products?
A. It’s important to us that you are 100% satisfied. If you are not satisfied with your recent purchase, simply return it to us within 30 days of purchase in unopened or original condition and we will gladly replace it or issue a full refund. The choice is yours.
*Please note, customers are responsible for shipping costs of returned merchandise.
Q. The product I purchased/received is defective. What do I do?
A. If an item that’s been purchased arrives damaged or defective, please follow the return policy (see above) and our team will work to get your item replaced.
If you received a defective Schylling product purchased from a local store, please return the product to the store where it was purchased. They will be happy to assist you.
Q. How should I package my return?
A. If possible, please use the original box and packing papers we shipped to you. This helps ensure that the item is not damaged during return shipping. However, if the original package was damaged during shipping, please put the returning item into an appropriate-sized shipping box.
Q. When can I expect my return to be processed?
A. Most returns are processed within 3-5 business days after we receive the return in our warehouse.